This website is run by The AC Installer Limited, a company registered in England and Wales (company number 12698857, VAT number 354 2042 30). Our registered office is 20-22 Wenlock Road, London, England, N1 7GU. We are the data controller for the personal information described in this policy.
If you have any questions about this policy or how we use your information, email us at sales@theacinstaller.co.uk or call 075 075 075 57.
What information we collect
Enquiries: when you use our contact form we collect your first and last name, email address, phone number and the details you give us in your message.
Newsletter: if you subscribe, we collect your email address.
Calls and emails: if you phone or email us, we keep the details you share so we can deal with your request.
Website usage: if you accept analytics cookies, we collect information about how you use the site, such as the pages you visit, the buttons you click (for example our phone number links), the type of device and browser you use, and your approximate location based on your IP address.
How and why we use your information
To respond to enquiries and provide quotes and services. Our lawful basis is taking steps at your request before entering into a contract, and performing that contract.
To send our newsletter. Our lawful basis is your consent. You can unsubscribe at any time.
To understand and improve our website and marketing. Our lawful basis is your consent, which you give through our cookie banner.
To keep business and tax records. Our lawful basis is our legal obligations.
We do not sell your personal information, and we do not use it for automated decision-making.
Cookies and analytics
We use Google Analytics, provided by Google, to understand how visitors use our website. Analytics cookies are only set if you accept them in our cookie banner. If you decline, Google may still receive limited, cookieless signals (for example that a page was viewed) that do not identify you. You can change your choice at any time using the cookie settings link on our site. For details of the cookies we use, see our Cookie Policy.
Our website also loads fonts from Google Fonts, which means your browser connects to Google’s servers and shares your IP address with Google.
Who we share your information with
We only share your information with service providers who help us run our business, such as our website hosting provider, our email provider, and Google (for analytics and fonts). They may only use it to provide their services to us. Some of these providers, including Google, may process data outside the UK. Where they do, we rely on appropriate safeguards such as the UK International Data Transfer Addendum or Standard Contractual Clauses.
We may also share information where the law requires us to.
How long we keep your information
We keep enquiry details for as long as we need them to deal with your enquiry and any work that follows. Customer and invoice records are kept for six years to meet tax and accounting rules. Newsletter details are kept until you unsubscribe. Google Analytics data is kept for the retention period set in our Google Analytics account.
Your rights
Under UK data protection law you have the right to:
ask for a copy of the personal information we hold about you;
ask us to correct or delete it;
ask us to restrict or stop using it, or object to how we use it;
ask us to transfer it to another organisation;
withdraw your consent at any time, where we rely on consent.
If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Keeping your information safe
Our website uses an encrypted (HTTPS) connection, and access to the information we hold is limited to the people who need it to do their jobs.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Tell us all the things
Manage Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
