Commercial Refrigeration Servicing and Repair
Fast response time
All repair works guaranteed for one year
Works carried out by certified engineers
Our Services
We specialise in the following refrigerated systems
Refrigerated Cabinet
Refrigerated Counter
Refrigerated Storage Cabinets
Cold Room/FreezerRoom
Cellar Cooler Sytem
Blast Freezer & Chiller
Bottle Cooler
Ice Machine
Mortuary Cold Room
Leaking Water
Leaking Water
Water leaks in air conditioning (AC) and refrigeration systems are a common ...
Read moreGas leak
Gas leak
A gas leak in an air conditioning (AC) and refrigeration system typically refers...
Read moreNot cooling
Not cooling
When an air conditioning (AC) or refrigeration system is not cooling effectively, it ...
Read moreNot heating
Not heating
If an air conditioning system is set to heating mode but no heat is produced, the...
Read moreBad smells
Noisy System
No Power
Poor Performance
Why AC Installer
We're Certified
Expert Engineers
Qualified Engineer
Rapid Response
Leaking Water
Water leaks in air conditioning (AC) and refrigeration systems are a common issue and can arise from various sources within the system. Here’s a detailed explanation of the potential causes and solutions:
Common Causes of Water Leaks in AC Systems
Clogged Condensate Drain Line:
- The condensate drain line can become clogged with dirt, algae, or mold due to the system not being serviced regularly.
Damaged or Disconnected Drain Line:
- The drain line might become damaged, cracked, or disconnected due to age or improper installation.
Low Refrigerant Levels:
- Indirectly, low refrigerant can lead to water leakage, but it’s not the refrigerant itself leaking water. Here’s what’s going on:
When refrigerant is low, the pressure in the evaporator coil drops, which makes the coil get colder than normal—often below freezing. This causes:
• Ice buildup on the evaporator coil
• Over time, that ice melts when the system cycles off
• The melted ice produces more water than the drain system can handle
That’s when you may see:
• Water dripping from the unit
• Overflowing drain pan
• Leaks around the indoor unit
There’s another angle too: low refrigerant reduces cooling efficiency, which can cause longer run times and excess condensation, again stressing the drainage system.
Broken Condensate Pump:
- In systems with a condensate pump (often found in basements or attics), the pump may fail, causing water to back up and overflow.
Gas Leaks
A gas leak in an air conditioning (AC) and refrigeration system typically refers to a refrigerant leak. Refrigerant is the substance that absorbs and releases heat, enabling the AC to cool the air. Here’s a detailed explanation of the potential causes, symptoms, and solutions for refrigerant leaks in AC systems:
Common Causes of Refrigerant Leaks
Vibration is a very common cause of leaks in refrigeration systems, especially over time. Unlike a sudden failure, vibration-related leaks usually develop slowly due to mechanical stress and fatigue.
How vibration causes leaks
Metal fatigue in pipes:
- Refrigerant lines (copper tubing) constantly vibrate during operation
- Over time, this leads to micro-cracks, especially at bends or weak points
- Eventually, refrigerant starts leaking
Joint and connection loosening:
- Flare fittings, brazed joints, and threaded connections can loosen or weaken
- Even a small gap can allow refrigerant to escape
Compressor vibration transfer:
- The compressor is the main vibration source
- If vibration isolators (rubber mounts) are worn or missing, vibration spreads through the system
Pipe rubbing (“fretting”):
- Pipes touching each other or metal surfaces can rub due to vibration
- This causes wear spots that turn into holes
Support failure
- Loose or missing pipe clamps allow excessive movement
- More movement = more stress = higher chance of leaks
Physical Damage
- Accidental damage to the refrigerant lines or coils can cause leaks.
Not Cooling
When an air conditioning (AC) or refrigeration system is not cooling effectively, it can be due to a variety of issues ranging from simple maintenance problems to more complex mechanical failures. Here’s a detailed explanation of the potential causes and solutions:
Refrigerant-related problems:
- Low refrigerant (leak): The most common cause. Without enough refrigerant, heat can’t be absorbed effectively.
- Overcharged system: Too much refrigerant can also reduce efficiency.
- Moisture or air in the system: Contamination disrupts proper heat exchange.
Compressor issues:
- Compressor not running: Could be electrical faults, overload protection, or motor failure. .
- Weak compressor: Runs but doesn’t compress refrigerant properly.
- Valve damage inside compressor: Leads to poor pressure difference.
Expansion device faults (TXV/capillary tube):
- Blocked or restricted expansion valve: Limits refrigerant flow.
- Stuck open valve: Floods evaporator, reduces efficiency.
Electrical/control issues:
- Faulty thermostat: Not calling for cooling properly.
- Defective sensors or relays: Incorrect system operation.
- Wiring problems: Loose or damaged connections.
Frost/ice buildup:
- Frozen evaporator coil: Usually due to airflow issues or low refrigerant.
- Defrost system failure (in freezers): Ice blocks heat transfer.
Condenser problems:
- High ambient temperature: System struggles to reject heat.
- Poor ventilation around unit: Trapped heat reduces cooling capacity.
Mechanical or installation issues:
- Improper system sizing: Too small for the load.
- Incorrect installation: Poor piping, improper insulation.
- Door leaks (in fridges/freezers): Warm air entering constantly.
Not Heating
If an air conditioning system is set to heating mode but no heat is produced, the problem is usually related to the heat pump cycle, controls, or airflow.
Wrong mode or settings:
- System set to cooling instead of heating
- Thermostat set too low
- Fan-only mode selected
Heat pump reversing valve fault:
- Reversing valve switches between cooling and heating
- If stuck in cooling → no heat
- Electrical coil or valve may be faulty
Low refrigerant (leak)
- Not enough refrigerant to absorb and transfer heat
- System runs but produces little or no warm air
Outdoor unit issues (heat pump systems):
- Outdoor coil iced up
- Defrost cycle not working
- Outdoor fan not running
Compressor problems:
- If the outdoor unit is blocked by debris, ice, or snow, it can impede the heat exchange process, affecting heating performance..
Electrical Issues:
- Faulty wiring, blown fuses, or tripped circuit breakers can prevent the heating system from operating correctly.
Ductwork Problems:
- Leaky or poorly insulated ducts can cause heat loss, making it seem like the system isn’t heating properly.
Heat Pump Size:
- Compressor not running or weak.
- No proper refrigerant circulation.
Electrical faults:
- Faulty thermostat or sensor
- Defective relay, contactor, or PCB
- Broken wiring
Airflow problems:
- Dirty filters blocking airflow
- Indoor fan not working
- Blocked vents
Auxiliary / backup heater failure (if fitted):
- Electric heater elements not working
- Common in colder climates where backup heat is needed
System in defrost mode (temporary):
- Heat pump may stop heating briefly to defrost outdoor coils
Bad Smells
A bad smell coming from a refrigeration system usually points to contamination, biological growth, or a leak. The exact cause depends on the type of smell:
Musty / moldy smell:
- Mold or mildew buildup on the evaporator coil, drain pan, or air ducts
- Moisture + dirt = ideal environment for bacteria/fungi
- Common in: Air conditioners, fridges with clogged drains
Rotten / foul (like spoiled food):
- Food spills, decaying organic matter, or bacterial growth inside the cabinet
- Also possible: Dirty drain tray in refrigerators
Burning or electrical smell:
- Overheating components (wires, compressor, relay, fan motor)
- Serious issue: Risk of fire or component failure
Chemical / sweet / chloroform-like smell:
- Refrigerant leak (rare but important)
- Note: Modern refrigerants are usually low-odor, but leaks may still produce a noticeable smell
Sewage or dirty water smells:
- Blocked or stagnant drain line or dirty condensate pan
Noisy AC Systems
A noisy refrigeration system is usually a sign that something isn’t operating smoothly. The type of noise often helps identify the cause:
Buzzing or humming (loud/abnormal)
- Faulty or struggling compressor
- Loose electrical components (relay, contactor)
Rattling or vibrating
- Loose panels, screws, or mounting bolts
- Refrigerant lines touching each other or the frame
Clicking sounds
- Compressor trying to start but failing (start relay/capacitor issue)
- Compressor trying to start but failing (start relay/capacitor issue)
Grinding or screeching
- Worn-out fan motor bearings (evaporator or condenser fan)
- Motor failure
Hissing sound
- Refrigerant leak
- Pressure equalization after shutdown (brief is normal)
Knocking or banging
- Loose compressor mounts
- Liquid refrigerant entering compressor (liquid slugging)
Whistling
- Airflow restriction (dirty filter, blocked vents)
No Power
If a refrigeration system has no power at all (completely dead), the issue is usually electrical:
Power supply issues
- Main supply OFF: Check plug, socket, or main isolator switch
- Blown fuse / tripped breaker: Very common cause
- Voltage problems: Low or no voltage reaching the unit
Power cord and connections
- Damaged or loose power cable
- Burnt or loose terminal connections
- Faulty plug top (for smaller systems)
Control circuit faults
- Thermostat not calling for cooling (open circuit)
- Faulty control board or timer
- Broken internal wiring
Safety devices tripped
- Overload protector (compressor): Trips due to overheating
- High/low pressure switches: Open circuit stops system
- Thermal cut-outs: Shut down power for protection
Contactor or relay failure
- Contactor not energizing: No power to compressor/fans
- Burnt or stuck relay contacts
Internal component short
- Short in compressor, fan motor, or wiring can trip breaker instantly
Poor Performance
“Poor performance” in a refrigeration system means it’s running, but not cooling efficiently or taking too long to reach the set temperature. This usually points to efficiency losses rather than a complete failure:
Dirty heat exchangers
- Dirty condenser coil: Can’t reject heat → system runs hot, cooling drops
- Dirty evaporator coil: Poor heat absorption
- Result: Reduced cooling capacity, longer running time
Refrigerant Issues
- Low refrigerant (leak): Most common cause of weak cooling
- Overcharge: Reduces system efficiency
- Restriction (blocked filter drier/capillary): Limits refrigerant flow
Poor airflow
- Blocked or dirty air filters
- Faulty evaporator/condenser fans
- Obstructed air vents
- Result: Less heat transfer → weak cooling
Compressor inefficiency
- Worn or weak compressor (low compression)
- Internal valve leakage
- Effect: System runs but doesn’t cool properly
Expansion device problems
- Faulty TXV or capillary tube
- Incorrect refrigerant feed to evaporator
- Leads to underfeeding or flooding
High heat load
- Frequent door opening (cold rooms/fridges)
- Poor insulation or door seal leaks
- Hot products being loaded
Electrical/control issues
- Incorrect thermostat setting or faulty sensor
- System cycling too early or too late
- Low voltage affecting performance
Frost or ice buildup
- Low voltage affecting performance
- Caused by defrost failure or airflow issues
Improper installation or sizing
- Undersized system for the space
- Poor piping or insulation
- Incorrect refrigerant charge during installation